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Privacy Policy

Introduction

We value your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, share, and protect the information that you provide when you access our website, use our mobile applications, communicate with us, or engage with any of our digital products and services.

By using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of our website and services.

Scope of This Policy

Having said that, a privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, processes, and manages the data of its visitors and customers. It usually also includes a statement regarding the website’s commitment to protecting its visitors’ or customers’ privacy, and an explanation about the different mechanisms the website is implementing in order to protect privacy. 

 

Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.

Information We Collect

We collect several types of information to provide and improve our services:

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3.1. Personal Data You Provide

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You may provide us with:

  • Contact details: name, email, phone number, address.

  • Account details: username, password, user preferences, or profile information.

  • Payment data: billing address, credit/debit card information, transaction records.

  • Business information: company name, job title, tax/VAT ID, contract details.

  • Communication content: messages, feedback, or support requests.

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3.2. Information Collected Automatically

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When you use our website or applications, we automatically collect:

  • Device and log data: IP address, browser type, operating system, language, access time, and referring URLs.

  • Usage information: pages visited, features used, clicks, session duration, and activity logs.

  • Cookies and analytics identifiers: small data files that help us recognize you and improve your experience.

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3.3. Information from Third Parties

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We may receive data about you from:

  • Business partners and affiliates;

  • Public databases or social media platforms (according to their privacy terms);

  • Payment processors or authentication providers.

How We Use Your Information

We process your data for legitimate business purposes, including:

  1. Service Delivery: to operate, maintain, and improve our products, software, and support.

  2. Account Management: to register and authenticate users, manage access, and provide personalized content.

  3. Payments and Billing: to process transactions and prevent fraud.

  4. Customer Support: to respond to your inquiries, technical issues, or complaints.

  5. Marketing and Communication: to send updates, offers, newsletters, or service announcements (you can opt out anytime).

  6. Analytics and Improvement: to understand usage trends and enhance user experience.

  7. Legal and Compliance: to comply with applicable laws, regulatory obligations, and enforce our terms.

We process data only when we have a legal basis (see Section 6).

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Remember user preferences and login sessions;

  • Measure website traffic and performance;

  • Deliver targeted advertising (where applicable).

You can adjust cookie settings in your browser or via our Cookie Banner.
For more information, please refer to our separate Cookie Policy (if applicable).

Legal Bases for Processing (GDPR)

We process personal data under one or more of the following legal bases:

  • Consent: when you voluntarily provide data or subscribe to communications.

  • Contract: when processing is necessary to perform our agreement with you.

  • Legal Obligation: when required by applicable law.

  • Legitimate Interest: for business development, analytics, and fraud prevention, provided your rights are not overridden.

You may withdraw consent at any time by contacting us (see Section 13).

Data Sharing and Disclosure

We do not sell your personal information.
We may share your data only in the following cases:

  • Service Providers: trusted vendors who help us with hosting, analytics, email delivery, customer support, or payment processing.

  • Affiliates and Partners: for joint operations or marketing under confidentiality obligations.

  • Legal Requirements: when necessary to comply with laws, regulations, subpoenas, or court orders.

  • Business Transfers: if we merge, acquire, or sell assets, data may be part of the transferred assets.

All third parties must ensure an adequate level of data protection and use your information only for authorized purposes.

International Data Transfers

Your personal data may be transferred to and processed in countries other than your own.
When doing so, we implement appropriate safeguards, such as:

  • Standard Contractual Clauses (SCCs);

  • Adequacy decisions recognized by the European Commission;

  • Binding Corporate Rules (where applicable).

Data Retention

We retain personal data only for as long as it is necessary to:

  • Fulfill the purposes outlined in this Policy;

  • Comply with legal, accounting, or reporting obligations;

  • Resolve disputes and enforce our agreements.

When data is no longer required, it is securely deleted or anonymized.

Data Security

We implement technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These include:

  • Encryption of data in transit and at rest;

  • Firewalls, intrusion detection, and access controls;

  • Regular security audits and employee training.

However, no method of transmission over the Internet is completely secure; we cannot guarantee absolute protection.

Your Rights

Depending on your jurisdiction (GDPR, CCPA, PDPA, etc.), you may have the following rights:

  • Access – request a copy of your personal data.

  • Correction – update or rectify inaccurate information.

  • Deletion – request deletion of your data (“right to be forgotten”).

  • Restriction – limit the way we process your data.

  • Data Portability – obtain your data in a structured, commonly used format.

  • Objection – opt out of processing based on legitimate interest.

  • Withdraw Consent – at any time, for processing based on consent.

To exercise your rights, contact us.
We may need to verify your identity before processing your request.

Children’s Privacy

Our services are not directed to individuals under the age of 16.
We do not knowingly collect personal information from children.
If you believe we have collected such data, please contact us, and we will promptly delete it.

Third-Party Services and Links

Our website and apps may contain links to third-party websites, plugins, or services.
We are not responsible for their content or privacy practices.
Please review their privacy policies before sharing personal data with them.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology.
The latest version will always be available on our website, with the “Last Updated” date at the top.
We encourage you to review it regularly.

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